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FREQUENTLY ASKED QUESTIONS
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What types of training do you offer?We offer group training sessions only. You can purchase 4, 8, or 12-session credits, which can be used to book available group sessions.
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How do I sign up for training?Visit www.lionheartsportclub.com and go to “Book a Session.” Choose your session package (4, 8, or 12 credits) and complete your registration.
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How do session credits work?Each training session requires one credit. You can book any available group session using your credits. Credits will be stored in your Member Portal for easy tracking.
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Can I reschedule or cancel a session?Yes, but you must cancel or reschedule at least 24 hours in advance to avoid losing a session credit.
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Do session credits expire?Yes, session credits must be used within 30 Days from the date of purchase.
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Are training fees refundable?No, all session packages are non-refundable. However, unused credits may be transferred to another participant upon approval.
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What should I bring to training?Bring a basketball, water bottle, and proper training gear (LHSC Training Shirt Required).
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How do I access my account and track my credits?Log into the Member Portal on our website to track remaining session credits and book upcoming group sessions.
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Will my photos or videos be used for promotional purposes?LHSC may capture training footage for social media and marketing. If you prefer not to be featured, please submit a written request.
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